Customer Service Representative

Location: Westminster
Posted on: May 6, 2025

Job Description:

We are hiring Agency Support Customer Service Representative who will maintain customer records and assist policyholders and prospects with questions and concerns. In the process of providing outstanding customer service and agency support, you?ll have opportunities to help people find the right coverage for their insurance needs! You?ll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations. Although each agent has the discretion to determine your appropriate job duties and qualifications, an example of the types of duties and qualifications for the position include:

Customer Relations

Discuss insurance product offerings with current and potential customers

Maintain high customer service standards to attract and retain customers

Advise customer of claims and billing policies and procedures as needed

Respond to inquiries, issues and complaints

Sales and Marketing

Coordinate agency prospecting through direct mail, company prospecting programs and Personal Insurance Reviews.

Understand products, procedures and best practices for promoting policy growth and retention

Maintain information in the agency?s customer database

Agency Office Operations

Administer office practices and procedures

Schedule/confirm appointments for agent

Manage agency correspondence as required

•Continue to maintain and develop knowledge of American Family products and services and support efforts to increase agent business

* There is growth potential for this position*

Keywords: , Westminster , Customer Service Representative, Administration, Clerical , Westminster, Colorado