Customer Service Analyst (Onsite)

Company: RTX
Location: Colorado Springs
Posted on: April 1, 2026

Job Description:

Date Posted: 2026-03-27 Country: United States of America Location: US-CO-COLORADO SPRINGS-1275 ~ 1275 N Newport Rd ~ NEWPORT Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 Security Clearance Type: None/Not Required Security Clearance Status: Not Required Collins Aerospace is looking to hire a Customer Service Analyst to support our Crew seating division in Colorado Springs. In this role, you will be responsible for processing customer orders and returns, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction. Develops and maintains customer relationships and receives/answers questions about order status, product information, account status, pricing, product or service. Relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. Solves complex problems and may serve as a resource on varied tasks. What You Will Do Work with customers to proactively identify potential problems/concerns in an attempt to better service the customer and improve customer awareness Communicate customer requirements and expectations Become a subject matter expert on assigned program contracts, proposals, programs, and aircraft Prepare quotations including price, delivery, commercial terms, and technical details for inquiries received Receives and acknowledges Purchase Orders and coordinates requirements with Planning/Master Scheduling Research and resolves issues, questions or problems that arise by communicating with customers and internal personnel to ensure customer satisfaction Provide input and information for demand planning process. Manage customer returns and Return Material Authorizations (RMAs) Develop and maintain ownership for customer satisfaction by resolving problem situations, obtaining answers, meeting customer request dates, communicating customer requirements fully and following up to ensure compliance with the request Utilize all available resources and communicates unsatisfied customer situations to the appropriate management Assist Financial Shared Services in resolving Accounts Receivable issues including obtaining approval for and issuance of credits and debits Provide training to new employees and to co-workers on an on-going basis Coordinate with Operations and Delivery Assurance to support OTD requirements Daily application of Collins Management System, ACE / CORE Operating System tools and Continuous Improvement in program tasks Qualifications You Must Have Typically requires a University Degree and less than 2 years prior relevant experience Qualifications We Prefer Customer-facing experience preferred Manufacturing or aerospace Industry experience is preferred but not required. Previous customer service experience is preferred but not required. Experience working with purchase orders and/or accounts receivable Microsoft Office Suite experience SAP experience What We Offer Benefits Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! Learn More & Apply Now! ? At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team? Role Type Definition: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Keywords: RTX, Westminster , Customer Service Analyst (Onsite), Engineering , Colorado Springs, Colorado