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Manager Patient Access Medical Group

Company: SCL Health
Location: Broomfield
Posted on: October 21, 2019

Job Description:

YOU.



You bring your body, mind, heart and spirit to your work as a Manager of Patient Access.



You know when to move quickly. When to sit quietly. When to laugh loudly.



Youre equally comfortable with day-to-day operations, program development, human resources management, fiscal management, patient safety and satisfaction, and regulatory compliance.



Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.



US.



System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.



Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.



WE.



Together well align mission and careers, values and workplace. Well honor each others dignity and surpass the standards we set. Well encourage joy, demand safety and take pride in our integrity.



Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.



Were proud of what we know, which includes how much there is to learn.



YOUR DAY.



As a Manager of Patient Access, you need to know how to:



* Oversee and operate as a high level subject matter expert in specific patient access activities for the medical group clinics and physician offices in assigned market. Coordinate activities of the clinic patient access area. Develop and implement strategies to improve the Patient Access work culture including comprehensive training and skill development.

* Work with clinic personnel to optimize and standardize scheduling, check-in, check-out, and financial service activities within the clinic / department. Establish and maintain processes for efficient patient flow and appropriate utilization of resources. Actively participate on committees to achieve efficiencies and desired outcomes, and ensure follow-up on action plans (operating processes, policies and procedures, denial prevention, revenue enhancements) and monitor success.

* Monitor quality and manage workload to include patient work queue, claim edit, referral and order work queue management. Act in the capacity of clinic PSRs/Front Desk/Patient Access associates. Greet and provide assistance to patients, visitors and associates. Explain policies and procedures and resolve problems relating to registration items. Gather necessary documentation to support proper handling of inquiries/complaints and follow up/resolves in a timely manner.

* Work with Clinic Managers to ensure functions related to front end activities are operating in optimal performance. Work with Clinic Managers to plan and implement strategies relative to front end activities.

* Maintain liaison with medical and other professional and departmental staff in administering policies and procedures regarding revenue cycle activities, patient access and flow. Resolve issues relating to patient access (clinic) services and processes. Share KPI performance on a monthly basis with clinic leadership including action plans to enhance/improve performance. Process data requests for clinic leadership as requested. Enforce regulatory and compliance requirements (HIPPA, JCAHO, etc). Enforce and follow all internal controls, particularly as they relate to cash management policies and procedures.

* Develop / implement strategies to increase cash collections. Identify cost savings within operation.

* Generate, analyze and/or interpret entity (PDC / DUH, DRAH, DRH) and PRMO specific reports relating to department performance, staff performance, financial performance and execute appropriate action plan. Utilize dashboard and reporting effectively to manage business on a daily basis.



YOUR EXPERIENCE.



We hire people, not resumes. But we also expect excellence, which is why we require:



* High School Diploma or equivalent, required

* Bachelors degree, preferred (Bachelors degree may substitute for up to four (4) years of required experience and one (1) year of required supervisory experience)

* Minimum of six (6) years of work experience in a comparable setting, including at least two (2) years of supervisory experience, required



YOUR NEXT MOVE.



Now that you know more about being a Manager of Patient Access on our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.



Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities

Keywords: SCL Health, Westminster , Manager Patient Access Medical Group, Healthcare , Broomfield, Colorado

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