Manager Patient Access Medical Group
Company: SCL Health
Posted on: October 21, 2019
You bring your body, mind, heart and spirit to your work as a
Manager of Patient Access.
You know when to move quickly. When to sit quietly. When to laugh
Youre equally comfortable with day-to-day operations, program
development, human resources management, fiscal management, patient
safety and satisfaction, and regulatory compliance.
Youre great at what you do, but you want to be part of something
even greater. Because you believe that while individuals can be
strong, the right team is invincible.
System Services is our Corporate Headquarters in Broomfield,
Colorado and is located within the Oracle campus. SCL Health is a
faith-based, nonprofit healthcare organization dedicated to
improving the well-being of the people we serve.
Benefits are one of the ways we encourage health for you and your
family. Our generous package includes medical, dental and vision
coverage. But health is more than a well-working body: it
encompasses body, mind and social well-being. To that end, weve
launched a Healthy Living program to address your holistic health.
Healthy Living includes financial incentives, digital tools,
tobacco cessation, classes, counseling and paid time off. We also
offer financial wellness tools and retirement planning.
Together well align mission and careers, values and workplace. Well
honor each others dignity and surpass the standards we set. Well
encourage joy, demand safety and take pride in our integrity.
Well laugh at each others jokes (even the bad ones). Well hello and
high five. Well celebrate milestones and acknowledge the value of
spirituality in healing.
Were proud of what we know, which includes how much there is to
As a Manager of Patient Access, you need to know how to:
* Oversee and operate as a high level subject matter expert in
specific patient access activities for the medical group clinics
and physician offices in assigned market. Coordinate activities of
the clinic patient access area. Develop and implement strategies to
improve the Patient Access work culture including comprehensive
training and skill development.
* Work with clinic personnel to optimize and standardize
scheduling, check-in, check-out, and financial service activities
within the clinic / department. Establish and maintain processes
for efficient patient flow and appropriate utilization of
resources. Actively participate on committees to achieve
efficiencies and desired outcomes, and ensure follow-up on action
plans (operating processes, policies and procedures, denial
prevention, revenue enhancements) and monitor success.
* Monitor quality and manage workload to include patient work
queue, claim edit, referral and order work queue management. Act in
the capacity of clinic PSRs/Front Desk/Patient Access associates.
Greet and provide assistance to patients, visitors and associates.
Explain policies and procedures and resolve problems relating to
registration items. Gather necessary documentation to support
proper handling of inquiries/complaints and follow up/resolves in a
* Work with Clinic Managers to ensure functions related to front
end activities are operating in optimal performance. Work with
Clinic Managers to plan and implement strategies relative to front
* Maintain liaison with medical and other professional and
departmental staff in administering policies and procedures
regarding revenue cycle activities, patient access and flow.
Resolve issues relating to patient access (clinic) services and
processes. Share KPI performance on a monthly basis with clinic
leadership including action plans to enhance/improve performance.
Process data requests for clinic leadership as requested. Enforce
regulatory and compliance requirements (HIPPA, JCAHO, etc). Enforce
and follow all internal controls, particularly as they relate to
cash management policies and procedures.
* Develop / implement strategies to increase cash collections.
Identify cost savings within operation.
* Generate, analyze and/or interpret entity (PDC / DUH, DRAH, DRH)
and PRMO specific reports relating to department performance, staff
performance, financial performance and execute appropriate action
plan. Utilize dashboard and reporting effectively to manage
business on a daily basis.
We hire people, not resumes. But we also expect excellence, which
is why we require:
* High School Diploma or equivalent, required
* Bachelors degree, preferred (Bachelors degree may substitute for
up to four (4) years of required experience and one (1) year of
required supervisory experience)
* Minimum of six (6) years of work experience in a comparable
setting, including at least two (2) years of supervisory
YOUR NEXT MOVE.
Now that you know more about being a Manager of Patient Access on
our team we hope youll join us. At SCL Health youll reaffirm every
day how much you love this work, and why you were called to it in
the first place.
Our facilities do not discriminate against any person on the basis
of race, color, national origin, disability, or age in admission or
access to, or treatment or employment in, its programs, services or
activities, or on the basis of sex (gender) in health programs and
Keywords: SCL Health, Westminster , Manager Patient Access Medical Group, Healthcare , Broomfield, Colorado
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