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Community Support Associate - Temp

Company: Adams County CO
Location: Westminster
Posted on: September 10, 2023

Job Description:

Salary : $37,294.40 Annually

Location : Westminster, CO

Job Type: Temporary 3

Job Number: 05698

Department: Human Services

Opening Date: 02/28/2023

Closing Date: Continuous

Our Mission: At Adams County, our team members engage in top-notch opportunities to grow and expand their impact. We cultivate an inclusive and innovative culture where diversity matters! Diversity, Equity & Inclusion (DEI) is a core cultural competency at Adams County, and we actively seek and welcome applicants that bring diverse experiences and value inclusion.

Position classification: OnsiteJob duties and expectations require employee to be regularly scheduled onsite.

What Success Looks Like In This Job

We are seeking detail oriented team members, that can remain focused and on task while working in a high volume, fast paced ever changing professional environment. This team member would be primarily responsible to manage the PEAK downloads from the Colorado Benefit Management System (CBMS) to the Adams County business management system, HSConnects. These team members will also be responsible to maintain the review queue of HSConnects to ensure our customers receive timely processing of any change, application, or redetermination they provide. Other possible opportunities for this team member are described below. This is any entry level position that provides an opportunity for the right person to become a member of the most innovative county in Colorado. Adams County provides many opportunities to grow in knowledge and leadership ability.

Examples of Duties for Success

  • Transfer electronic documents from the CBMS to HSConnects.
  • Provide general clerical support such as data entry, copying documents, electronic filing, and correlating information packets for customers.
  • Maintain the HSConnects Review queue to determine the appropriate HSConnects team assignment.
  • Understanding and utilizing rules and regulations, client rights and responsibilities, available benefit dates, and the reason for approval or denial.
  • Reviewing applications, re-determinations, and verifications for completeness and determining if there is a need for a face-to-face interview.
  • Schedule/reschedule interview appointments for phone or face to face interviews in accordance with program regulations.
  • Assisting clients with application completion when needed.
  • Maintaining accurate and detailed logs and entering case comments into our system every time a case is touched.
  • Complete cross-training to provide coverage to the Ambassador's/PEAK Station.
  • Make appropriate referrals to other resources including other departments and Community Partners
  • Referring clients to PEAK to check benefit information when appropriate.
  • Receive documents from customers, date stamp, issue official receipt, and ensure that data is delivered appropriately and timely.
  • Clearly and correctly explain relevant program eligibility requirements to clients.
  • Maintain return mail from Data Operations for customers to pick up. Purges unclaimed mail monthly.
  • Managing and resolving customer complaints/issues or escalating when the matter requires it.
  • Assists customers in obtaining and replacing EBT cards, and referring them to the EBT window.
  • Participating in regular meetings with supervisor related to performance, county norms and values, and SMART goals.
  • Participating in monthly unit and other group meetings as requested.
  • Providing reports, statistics, and information to supervisor as requested to assess achievements, areas of concern, and priorities.
  • Attending mandatory and developmental training classes as identified with supervisor.
  • Performing other related duties and responsibilities as required. Qualifications for Success

    Knowledge of:
    • Eligibility rules and regulations for assistance programs pertaining to processing guidelines.
    • Office policies and procedures.
    • Customer Service Skill to:
      • Data Entry skills, input data accurately and detect errors/make corrections.
      • Skilled to defuse angry or hostile clients.
      • Bilingual preferred, but not necessary. Would be compensated for ability upon successful completion of required testing. Ability to:
        • Read, interpret, and apply processing guidelines as noted above.
        • Communicate effectively both verbally and in writing.
        • Develop and maintain working relationships with internal and external customers.
        • Ability to adapt to multi-cultural diversity.
        • Due to the high volume of work, must have the ability to prioritize daily responsibilities and assignments, ability to work under pressure and to multi task.
        • Ability to use standard office equipment.
        • Utilize the Microsoft Office products, including WORD and EXCEL, as well as learn various computer software applications.
        • Work independently as a team member.
        • Research, organize, and prioritize the workload through sound decision and judgement.
        • To adapt to change.
        • Work in a typical office environment, with minimum of 8 hours of computer work each day.
        • Stand for lengthy periods of time when working the Ambassador's/PEAK station.
        • Minimal lifting may be required, such as paper boxes to fill printers/copiers. More Qualifications for Success

          Experience: One (1) year full time responsible office clerical or extensive public contact experience.

          Education & Training:
          • High School Diploma or GED.
          • Satisfactory completion of any degree in business, behavioral science, or another appropriately related field may substitute for the required experience on a year for year basis.
            Background Check: Must pass a criminal background check.

            INTERNAL APPLICANTS ONLY: Employees who are currently in a case manager/case-carrying position in Children and Family Services (CFS) may have a 120-day delayed transfer/promotion period prior to moving into any new position in Human Services.

            Employees in this benefit class are eligible based on the number of hours worked and the duration of employment.

            Employees who work within the parameters below are eligible to participate in the 457b deferred compensation plan:
            • Duration - 3 months or less
            • Weekly Hours - Any
            • Break in Service Requirement - 13 weeks
            • Lactation friendly certified workplace OR
              • Duration - Up to 12 months
              • Weekly Hours - 29 or less hours
              • Break in Service Requirement - 13 weeks
                Employees who work within the parameters below are eligible to participate in the the medical plan for the employee and child(ren) only as well as the 457b deferred compensation plan:
                • Duration - At least 3 months and up to 12 months
                • Weekly Hours - 30 or more
                • Break in Service Requirement - 13 weeks
                • Lactation friendly certified workplace


                  Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.
                  • Yes, I understand and agree
                  • Yes, I understand but disagree.


                    Please confirm understanding that this is a temporary position that will terminate 12 months from date of hire.
                    • Yes
                    • No


                      Please select how you meet the minimum qualifications.
                      • One (1) year full time responsible office clerical or extensive public contact experience AND a high school diploma or GED.
                      • No experience AND Satisfactory completion of any degree in business, behavioral science, or another appropriately related field
                      • None of the above


                        I understand that if selected for this position and currently hold a case manager/case-carrying position in Children and Family Services (CFS), I may have a delayed transfer/promotion period up to 120 days prior to moving into this position within the Human Services Department. Choose 'yes' to acknowledge.
                        • Yes
                        • No

                          Required Question

Keywords: Adams County CO, Westminster , Community Support Associate - Temp, Other , Westminster, Colorado

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