Investigations & Recovery Supervisor

Company: Adams County, Colorado
Location: Westminster
Posted on: September 13, 2023

Job Description:

Investigations & Recovery Supervisor Print (https://www.governmentjobs.com/careers/adams/jobs/newprint/4173735) Apply ? Investigations & Recovery Supervisor Salary $64,941.36 - $90,917.90 Annually Location Westminster, CO Job Type Regular Full-time Job Number 06057 Department Human Services Division HS Investigation and Recovery Opening Date 08/22/2023 Closing Date 9/12/2023 4:30 PM Mountain Our Mission At Adams County, our team members engage in top-notch opportunities to grow and expand their impact. We cultivate an inclusive and innovative culture where diversity matters! Diversity, Equity & Inclusion (DEI) is a core cultural competency at Adams County, and we actively seek and welcome applicants that bring diverse experiences and value inclusion. Position classification Onsite -- Job duties and expectations require employee to be regularly scheduled onsite. + Description + Benefits + Questions What Success Looks Like In This Job Supervises a team of professional and administrative staff in the functions of investigating public assistance fraud and abuse, overpayment of benefits, and the recovery of monies for the Social Service programs. Examples of Duties for Success Directly supervises daily activities of employees in the Investigation & Recovery unit. Provide training, leadership and guidance, ensuring a high level of performance and compliance with County, State and Federal rules and regulations. Develops performance objectives, goal setting and setting standards. Assists in developing educational and professional development opportunities for staff. Reviews, revises, and monitors operating procedures, including management of workflow. Ensures compliance with laws and regulations. Provides safety for staff, guides interactions with clients, and completes and documents investigations and recovery practices. Supervises the Investigation Unit in the processing of referrals of suspected fraud or inaccurate client information. Ensures a quality investigation report with factual information. Provides review, edit, and approval on reports and assures that the reports address the alleged program violations and/or eligibility criteria. Supervises the Recovery Unit in the enforcement of collection of public assistance overpayments and fraud. Reviews all irregular payment plans and strives to obtain the maximum payment without causing undue hardship to the client or having the client return to public assistance. Ensures effective collection efforts for recovery of public funds. Review all requests for investigation for jurisdiction and propriety. Assign investigations to unit Investigators. Manage staff schedules to ensure appropriate coverage of workload. Assign special duties or make changes in tasks to meet priority needs. Use investigative and analytical abilities to identify operational efficiencies. Establish standards for quality and quantity of work. Review staff work on a regular basis for timeliness and accuracy. Review all completed investigations for content and appropriate disposition. Attends State Administrative Hearings, Civil Trials, Fraud Administrative Hearings, and Bankruptcy Court proceedings and delivers testimony when necessary. Collaborates with the County Attorney's Office on case issues and interpretation of legal documents. Manages supportive staff in maintaining smooth operations for the professional staff. Maintains working knowledge of program rules and system operations and implementing new policies and procedures as required. With department leadership, collaborates to ensure understanding of current processes and interpretation and application of existing rules, regulations, policies, data entry and procedures. Give special instructions verbally or in writing when new regulations or procedural work changes are implemented and ensure that the staff is trained in multiple program rules and regulations. Works with the public, outside agencies and staff at Adams County Human Services Department regarding allegations of Public Assistance Fraud. Assist the economic mobility division as a subject matter expert when providing training on prevention and detecting fraud to staff and the community. Communicates and listens effectively with all stakeholders to foster a transparent workplace based on open, honest, and respectful practices. Committed to team member successes and regularly encourages professional development activities and community involvement. Dedicated to leading other through accountability and responsibility, along with nurturing an organizational culture based on trust and integrity. Performs related duties and responsibilities as required. SUPERVISORY RESPONSIBILITIES: Exercises direct supervision over team members. Assists in the hiring process for all new employees. Qualifications for Success + Knowledge of State and Federal Social Service Program Eligibility Rules and Regulations. + Knowledge of investigation rules and regulations and techniques. + Knowledge of collection methods, negotiation, and enforcement. + Ability to direct, manage, and lead staff. + Ability to collaborate with County Attorney's Office, other Judicial entities, and interpret legal documents. + Ability to deliver effective presentations to a variety of audiences and communicate effectively verbally and in writing. + Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. More Qualifications for Success Experience: Five (5) years of technical and/or supervisory experience with income maintenance assistance programs or field investigations work. Education and Training: High School Diploma or GED equivalent. An associate degree or bachelors degree is strongly preferred and may substitute for two years of the required experience. License or Certificate:None. Background Check:Must pass a criminal background check. Other: Ability to work in a standard office environment. Knowledge of principals and practices of supervision, adult learning, and training. Ability to work with persons in crisis situations and in a high volume, adaptable to a changing environment. Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations. Clickhere (https://youtu.be/ILAvllPaGb4) to watch our video about why Adams County is an Employer of Choice! Benefits You Expect: + AFLAC Supplemental Medical Insurance + Basic Term Life & Optional Term Life Insurance + Deferred Compensation Plan + Dental/Vision/Medical Plans + Generous Vacation/Sick leave + Long-Term Disability + Retirement Plan + Short-Term Disability Plus some you might not expect: + Employee Assistance Program + Employee Fitness Center + Employee Health Clinics + Flexible Work Schedules + Recreation Center Discounts + Training & Tuition Reimbursement Programs + Wellness programs + Lactation friendly certified workplace 01 Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position. + Yes, I understand and agree + Yes, I understand but disagree. 02 I understand that if selected for this position and currently hold a case manager/case-carrying position in Children and Family Services (CFS), I may have a delayed transfer/promotion period up to 120 days prior to moving into this position within the Human Services Department. Choose 'yes' to acknowledge. + Yes + No 03 Please select how you best meet the minimum qualifications. + Five (5) years of technical and/or supervisory experience with income maintenance assistance programs or field investigations work AND a High school diploma or GED + Three (3) years of technical and/or supervisory experience with income maintenance assistance programs or field investigations work AND an Associate's degree + Three (3) years of technical and/or supervisory experience with income maintenance assistance programs or field investigations work AND a Bachelor's Degree + None of the above 04 As a leader of a team, please describe how you would create a welcoming, inclusive, and increasingly diverse environment? 05 Please describe how you would obtain cooperation from staff to support your strategic direction. 06 How will you create a culture in which employees thrive and deliver excellence to our community? 07 Please describe your philosophy and the process you use when conducting an investigation. 08 Do you have experience with recovery, including collection of overpayments and fraud? + Yes + No 09 Please describe your recovery experience in detail. Required Question Agency Adams County Address 4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213 Website http://www.adcogov.org/current-career-opportunities Apply Please verify your email addressVerify Email

Keywords: Adams County, Colorado, Westminster , Investigations & Recovery Supervisor, Other , Westminster, Colorado