Supervisor Front Desk

Company: Sage Hospitality Group
Location: Denver
Posted on: June 2, 2025

Job Description:

Why us?As part ofSage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.Catbird is an independent hotel in RiNo that blurs the line between hotel and home. The hotel creates adaptable spaces that foster a deeper sense of belonging for our guests and community. More than a mash-up of periods and styles, this hotel creates all the feelings that travel should provide. Catbird has 165-room rooms with hybrid furniture providing massive functionality in a small amount of space. The lobby features comfortable spaces, grab-and-go food options, and flexibility between work-flow and life-balance that experiential travelers seek out. Guest rooms feature full kitchens with functional housewares, unique storage, and multi-functional furniture where small spaces realize their larger potential.Amenities include a "playroom" stocked with bikes, skateboards, scooters, cameras and other items, package delivery lockers, a guest storage area where repeat guests can leave often-used items, and a dog run for man's best friend.Paying homage to the history of the neighborhood around it, Catbird encompasses a 2,500 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. The historic Klee House is an ideal space for all your events and celebrations with up to 40 guests. The 2,380 square-foot home has plenty of mixed-use spaces for entertaining.The rooftop at Catbird features a stunning indoor/outdoor rooftop bar and an inviting outdoor deck with lounge seating and firepits, perfect for enjoying views of the Denver skyline with friends and colleagues. The rooftop is also home to an additional 3,000 square foot deck that is dedicated to hosting corporate and social events. In addition to our event deck Catbird's spaces include three addition meeting rooms, the Media room (420 Sq. Ft.) and the Dining room (180 Sq. Ft.) and The Parlor. (900 Sq. Ft.) Guests will be sure to enjoy the two jacuzzi tubs and a beautiful area of green grass up on the roof, created for outdoor activation in the Denver sunshine.The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.Job OverviewSupervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Position does require open availability.Responsibilities

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.QualificationsEducation/Formal TrainingHigh school education or equivalent experience.Experience1 or more full years employment experience in a related position with this company or other organization(s).Knowledge/Skills
  • Requires understanding of all hotel front office procedures.
  • Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
  • Requires supervision/management skills.
  • Ability to communicate information and hotel services to management and guests. Second language may be required.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Ability to communicate in person and on telephone frequently.
    • Ability to read written communiqu--s, analyzing reports and seeing monochrome computer screen.
    • Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
    • Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
    • Continuous standing 90% of time -communicating with guests.
    • No climbing required. No driving required.
    • Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
    • Continuous standing -80% of shift.EnvironmentProlonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%Benefits
      • Benefits for Full-Time, Hourly Roles Include:
        • Complimentary EcoPass
        • Eligible for property incentives
        • Medical, dental, & vision insurance
        • Health savings and flexible spending accounts
        • Basic Life and AD&D insurance
        • Paid time off for vacation, sick time, and holidays
        • Eligible to participate in the Company's 401(k) program with employer matching
        • Employee Assistance Program
        • Tuition Reimbursement
        • Great discounts on Hotels, Restaurants, and much more.
        • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.SalaryUSD $22.00 - USD $23.00 /Hr.
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Keywords: Sage Hospitality Group, Westminster , Supervisor Front Desk, Other , Denver, Colorado