Dispatcher

Company: Transdev
Location: Westminster
Posted on: September 14, 2023

Job Description:

Description Description Type: All Sites. Description Title: . Description Value: Are you interested in becoming a DISPATCHER? Now is your chance! Get PAID to do what you love! Transdev is looking for Dispatchers in Denver, Colorado. Our dispatchers are an integral part of daily operations. This position is responsible for same day service scheduling and manifest maintenance for the access-a-Ride transportation program. The position of the dispatcher is the one who works directly with the passengers and carriers. The goal of the dispatcher is to make sure that all runs are on time the day of service. We hire individuals who make safety and customer service their top priorities. That is exactly why our employees say this is the "love-what-you-do" line of work! Our Dispatchers Will Enjoy:

• $20.40/ Bilingual $20.90 / HR
• Team-oriented Environment
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan. Responsibilities:
  • Consistently review routes and make adjustments for efficiency
  • Maintain route productivity of spare use
  • Respond to customer inquiries such as vehicle location, ETA, and ride times in a timely manner and maintain a standard call answer rate
  • Schedule same-day changed transportation for customers, i.e. will-call service
  • Monitor emails and handle as appropriate
  • Provide excellent customer service
  • Relay changes to carriers with updated manifests
  • Schedule all the unscheduled trips no less the one hour prior to scheduled windows
  • Complete all carrier transfers
  • Perform data entry for non MDC manifests, as needed Qualifications: In addition to all of the requirements that are listed for the dispatcher position description
    • Minimum of one year of dispatching or scheduling experience or a year in customer service.
    • Great knowledge of the Denver metro area and surround cities and ability to read maps and give directions
    • Excellent customer service skills
    • Excellent verbal and written communication skills
    • Ability to asses a problem and resolve it using good judgment
    • Excellent detail oriented skills, ability to multi-task, pay attention to detail, remain focus and follow through with tasks Essential job functions:
      • Ability to proficiently operate a windows-based computer with keystroke speed of no less than 35 corrected words per minute
      • Ability to communicate clearly in the English language
      • Able to utilize a standard business telephone
      • Ability to sit for extended periods of time About Transdev: Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment. For more information please visit our website at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment .

Keywords: Transdev, Westminster , Dispatcher, Professions , Westminster, Colorado