Ministry Services Representative
Company: David C Cook
Location: Colorado Springs
Posted on: April 1, 2026
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Job Description:
Description About David C Cook David C Cook is a nonprofit
ministry dedicated to equipping the global church with leadership,
discipleship and worship resources to help Christians grow in faith
and pass it along to the next generation. Integrity Music, part of
the David C Cook family, is committed to taking songs of substance
to the local church and its leaders around the world. Also part of
the David C Cook family of brands, Group Publishing is a leader in
vacation Bible school curriculum and creates a wide variety of
award-winning, faith-based content, products and experiences for
kids, teens and adults. The Role Are you a customer-focused
individual that enjoys helping others? Do you have a heart for
ministry and passion for helping others? If so, be sure to apply.
We are seeking a full-time Ministry Services Representative. This
role is more than support; it’s ministry in action. This role is
responsible for ensuring a remarkable customer experience with
products and services. In a nutshell, this position is responsible
for providing assistance, troubleshooting and training through
phone, email and live chat. You’ll also work with our sales team to
connect customers with the right products and services, and
contribute feedback to improve our ministry tools. The ideal
candidate is detail-oriented, customer-centric, self-directed,
excellent at troubleshooting and able to excel in a fast-paced
environment. Why Join Us? Because this is more than a job—it’s a
calling . You’ll work alongside Christ-centered leaders, stewarding
eternal impact while growing personally and professionally. To
Apply: Submit your application and resume. We look forward to
learning more about you! Qualifications R esponsibilities Customer
Support – Promptly responding to external and internal customer
calls, emails and chats. Respond to requests for support for
products and services. Process new order requests, create and
update automatic orders, provide order status information, track
delivery progress of pending orders via carrier information for
customers. Document activities in database and communicate requests
and/or customer comments to appropriate departments. Ticketing and
Chat – Manage incoming customer support requests using Zendesk
Order Entry – Provide timely and accurate order and return
processing Continuing Education - Keep current on products,
marketing offers, and web site. Maintain electronic resources and
files to assist in the performance of assigned duties. Review and
maintain up to date information regarding current policies and
procedures, new products, special offers, current marketing
initiatives and changes in existing products. As call volume
allows, make sales or telemarketing outbound calls for other
business units requiring additional staff, using all corporate
sales skills and approved practices to achieve goals. What We’re
Looking For 2 years’ experience in supporting customers via phone,
email and chat. Strong writing skills, including excellent grammar
and spelling. Experience with a variety of software programs and
applications on desktop and mobile devices is desired. Proficient
at Excel, Word, MS Teams, and Outlook. Excellent verbal
communication skills. Ability to self-direct. Able to sit at a
computer station, use repetitive motion on a keyboard, and wear a
telephone headset for up to five hours a day. Bilingual in Spanish
and English desire. Benefits and Perks Medical Plan: HDHP w/ HSA
(All Staff) Dental Plan Vision Plan 401(k) w/ Company Match ($0.50
on the $1 up to 10% of eligible compensation) Basic and Voluntary
Life Insurance Options Long-Term Disability Short-Term Disability
Voluntary Accident Life Assistance Plan Other Benefits Holidays
Sick Time Adoption Benefit Volunteer Days Benevolence Fund Service
Recognition Leave Pet Insurance Discounts Tuition Reimbursement
Maternity Leave Paternity Leave New Childbirth Assistance
Keywords: David C Cook, Westminster , Ministry Services Representative, Sales , Colorado Springs, Colorado
